Privacy Policy Roma77 – How We Protect Your Personal Information

Roma77 takes our responsibility to protect the privacy and security of every member's personal information seriously. This Privacy Policy explains in detail how we collect, use, store, share, and protect your information when you use the Roma77 website or our mobile app.

This policy applies to all registered members, website visitors, and any individual who interacts with the roma77 platform in any capacity. By registering for or using the roma77 platform, you consent to the collection and use of your personal information as described in this Privacy Policy.

Roma77 collects various types of information to enable us to provide a secure, personalized, and high-quality service to all members. The information we collect can be divided into three main categories:

A. Information You Provide Directly

• Full name, date of birth and gender collected during account registration.
• Email address, mobile number, and residential address.
• Bank account details and registered payment methods.
• Copy of identity document (MyKad, passport) for the KYC process.
• Records of communications with the Roma77 customer support team.

B. Automatically Collected Information

• Your IP address, device type, and browser information.
• Access log data including pages visited and session duration.
• Geolocation information based on your IP address.
• Cookies and similar tracking technologies to enhance the user experience.
• Records of gaming activity, wagering, and financial transactions on the platform.

C. Information from Third Parties

• Identity verification data from licensed KYC service providers.
• Transaction information from payment providers such as DuitNow, FPX and Touch 'n Go.
• Anti-money laundering (AML) blacklist screening data from licensed agencies.

Roma77 uses collected personal information solely for legitimate purposes necessary to operate the platform properly. We do not use your data for unrelated purposes without your prior consent.

Roma77 does not sell or trade your personal information to any third party for their own commercial purposes. However, there are certain situations where we need to share your information with specific parties to enable the platform to operate properly and comply with applicable laws.

• Payment Service Providers: Transaction information is shared with licensed payment providers such as FPX, DuitNow, Touch 'n Go eWallet and GrabPay to securely process your deposits and withdrawals.
• KYC and Identity Verification Providers: Identity document data is shared with licensed identity verification partners to fulfil KYC and anti-money laundering (AML) requirements.
• Third-Party Game Providers: Usernames and wagering records are shared with licensed game providers integrated with the roma77 platform to enable seamless gameplay.
• Regulatory Authority: We may be required to disclose your information to regulatory authorities, law enforcement or courts when mandated by law or court order.
• Audit & Security Partners: Independent security audit firms appointed by roma77 may access system logs within a limited audit scope to ensure security standards are met.

The roma77 platform uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content displayed to you. The following are the types of cookies used by Roma77:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve website performance and responsiveness.
• Functional Cookies: Saves your preferences such as display settings, language and favourite games to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for continuous improvement.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some roma77 platform features.

Roma77 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention period guidelines:

• Active Account Data: Retained for as long as your account is active and for several years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legal requirements.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, in line with applicable AML regulations.
• Communication Logs: Customer support conversation records are retained for 2 years for quality control and dispute resolution purposes.
• Cookie Data: Depends on the type of cookie; session cookies are deleted when the browser is closed, while persistent cookies have a set expiry period.

Roma77 fully respects your rights over your personal data. The following are the rights you hold and how to exercise them:

• Right of Access: You have the right to request a copy of all personal information we hold about you. Such requests will be processed within 14 working days.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction or update. For certain data, you can update it directly through your profile settings.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records (such as financial transaction records).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data while a dispute or review is in progress.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider where applicable.

To exercise any of the above rights, please contact the Roma77 support team via live chat or our official email. We will process your request within a reasonable timeframe and keep you informed of the progress.

Roma77 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected against unauthorized access, data breaches, and cyber threats. Among the security measures we practice:

• End-to-End Encryption: All communications between your device and Roma77 servers are protected by TLS 1.3 protocol with AES-256 encryption.
• Multi-Layered Firewall: Our infrastructure is protected by next-generation firewall systems that monitor and filter incoming and outgoing traffic in real time.
• Two-Factor Authentication (2FA): We encourage the use of two-factor authentication for all member accounts to add an extra layer of security.
• 24/7 Security Monitoring: roma77's cybersecurity team monitors our systems around the clock to detect and respond to any threats promptly.
• Regular Penetration Testing: The roma77 platform undergoes regular penetration testing by independent security firms to identify and address potential vulnerabilities.
• Staff Training: All Roma77 staff who handle personal data undergo regular information security training.

The roma77 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal information from individuals under 18. If you believe we may have collected information from a minor without your knowledge, please contact us immediately so we can take appropriate action.

Roma77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will notify you via:

• A clear notice on the roma77 platform homepage for a specified period.
• Email notification sent to all registered members before changes take effect.
• Update the "Last Updated" date at the top of this Privacy Policy.

Continued use of the roma77 platform after the effective date of any changes constitutes your agreement to the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns or complaints regarding roma77's Privacy Policy or how we handle your personal data, our team is ready to assist you through the following channels:

• Live Chat: Fastest channel — available directly on the Roma77 platform, with responses in under 2 minutes.
• Privacy Email: [email protected] — for more detailed written inquiries, responded to within 24 hours.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy.